Every unanswered call is a signed case at another firm.
Case Link Solutions is a dedicated legal intake outsourcing team — Texas-trained, bilingual specialists who answer, qualify, and sign new personal injury clients for your firm, day or night, in seconds, not voicemail.
- Auto accident — DallasSigned retainer
- Slip & fall — HoustonQualified → warm transfer
- 18-wheeler — San AntonioSigned retainer
Most PI leads call three firms before they hire one.
Whoever answers first — and sounds most prepared — usually wins the signature. For small and growing firms without round-the-clock front-desk coverage, that's a lot of cases going to the competition.
of law firms never respond to a new lead at all.
more likely a lead converts when contacted within 5 minutes vs. after 30 minutes.
lost annually by the average solo or small firm to unanswered calls.
Sources: Clio Legal Trends Report (2025); Lead Response Management Study (2025); Ruby Receptionists Legal Industry Report (2025).
Your intake desk, without the overhead of building one.
A dedicated bench of specialists trained on your firm's script, case criteria, and CRM — so every caller gets a fast, consistent, professional first impression of your firm.
24/7/365 live answer
Nights, weekends, holidays — every call and web lead is answered by a live specialist, never voicemail.
Bilingual, EN & ES
Specialists fluent in both languages so no caller is lost to a language barrier at the point of first contact.
Case-fit qualification
Callers are screened against your firm's exact intake criteria — liability, injury severity, statute of limitations — before they reach your team.
Retainer & records collection
Signed engagement letters, HIPAA authorizations, and initial medical documentation gathered before handoff.
Synced to your CRM
Works inside Clio, Filevine, Litify, or your existing case management system — no double entry, no lost leads.
Warm transfer to your team
Qualified, retainer-ready cases are handed to your attorneys and paralegals with full call notes attached.
Live in about two weeks, not two quarters.
Script & criteria intake
We learn your firm's case criteria, tone, and existing intake questions during onboarding.
Specialists trained & tested
Your dedicated bench is trained on your script and shadow-tested before going live.
Calls answered live
Every inbound call, web form, and chat is answered and qualified in real time, day or night.
Warm handoff to your firm
Signed, qualified cases land in your CRM with notes — ready for your attorneys to take over.
"Most PI firms don't have a marketing problem — they have a response-time problem. We built Case Link Solutions around one job: make sure your firm is the one that picks up."— Ahmed Feroz, Founder, Case Link Solutions
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Purpose-built for Texas personal injury: auto, 18-wheeler, premises liability, and workplace injury intake scripts.
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Specialists briefed on Texas statute-of-limitations windows so no viable case is screened out by mistake.
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Every call recorded and logged for QA, compliance review, and your own training reference.
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Flexible ramp — start with overflow and after-hours coverage, expand to full-time intake as volume grows.
Built around Texas venue and referral rules — not a generic national script.
We currently support firms across the state's major metros, with specialists briefed on local court venues and referral norms.
- Houston Harris County
- Dallas–Fort Worth Dallas / Tarrant
- Austin Travis County
- San Antonio Bexar County
- El Paso El Paso County
- Rio Grande Valley Hidalgo / Cameron
Start where it hurts most, scale from there.
Most firms start with after-hours and overflow coverage, then move to full-time intake once ROI is proven on real call volume.
After-Hours & Overflow
Coverage for nights, weekends, and calls your front desk can't pick up.
- Live answer outside business hours
- Overflow when your lines are busy
- Standard PI qualification script
- Weekly performance summary
Full Intake Desk
A dedicated bench handling all inbound intake, 24/7.
- Everything in After-Hours, plus:
- 100% of inbound calls & web leads
- Custom script & case-criteria tuning
- CRM integration & document collection
- Monthly QA call review with your team
Volume / Multi-Office
For firms with multiple offices or high call volume.
- Everything in Full Intake Desk, plus:
- Dedicated account manager
- Multi-office routing & reporting
- Custom SLAs on answer time
Before you get on a call with us.
No. Specialists gather facts and qualify cases against your firm's criteria — they never give legal advice or make case-acceptance decisions. Those calls stay with your licensed attorneys, consistent with Texas Bar rules on the unauthorized practice of law.
We operate under your firm's scripts, consent language, and referral policies, and calls are logged for your compliance review. We recommend your firm's counsel review our intake scripts and consent flows before go-live — we're happy to support that review.
Clio Grow, Filevine, Litify, and most major legal CRMs, plus custom webhook delivery if you use something else.
Typical onboarding is 10–14 days: script intake, specialist training, a shadow-testing period, then go-live with monitoring in the first two weeks.
Yes — most firms start with after-hours and overflow coverage to prove ROI on real call data, then expand to a full intake desk.
See your own intake numbers before you commit to anything.
Book a 15-minute call — we'll walk through your current call volume, where leads are likely leaking, and what coverage would look like for your firm.