Case Link Solutions is a dedicated team of Texas-trained, bilingual PI intake specialists who answer, qualify, and sign new clients for your firm — day or night, in seconds, not voicemail.
Whoever answers first — and sounds most prepared — usually wins the signature. For small and growing firms without round-the-clock front-desk coverage, that's a lot of cases going to the competition.
of injury callers say they'll hang up and try the next firm after 2 unanswered rings.
new-case calls to small firms come in outside standard 9–5 business hours.
higher retainer-signing rate when a live specialist — not voicemail — answers the first call.
Figures above are illustrative industry benchmarks for planning purposes — swap in your firm's own call-tracking data once available.
A dedicated bench of specialists trained on your firm's script, case criteria, and CRM — so every caller gets a fast, consistent, professional first impression of your firm.
Nights, weekends, holidays — every call and web lead is answered by a live specialist, never voicemail.
Specialists fluent in both languages so no caller is lost to a language barrier at the point of first contact.
Callers are screened against your firm's exact intake criteria — liability, injury severity, statute of limitations — before they reach your team.
Signed engagement letters, HIPAA authorizations, and initial medical documentation gathered before handoff.
Works inside Clio, Filevine, Litify, or your existing case management system — no double entry, no lost leads.
Qualified, retainer-ready cases are handed to your attorneys and paralegals with full call notes attached.
We learn your firm's case criteria, tone, and existing intake questions during onboarding.
Your dedicated bench is trained on your script and shadow-tested before going live.
Every inbound call, web form, and chat is answered and qualified in real time, day or night.
Signed, qualified cases land in your CRM with notes — ready for your attorneys to take over.
"We're a three-attorney firm — we can't staff a 24-hour front desk. Case Link picks up every call we used to lose to voicemail, and it made building a night-and-weekend intake process finally realistic."— Sample client voice, boutique PI firm, Houston TX (placeholder — swap for a real client quote)
Purpose-built for Texas personal injury: auto, 18-wheeler, premises liability, and workplace injury intake scripts.
Specialists briefed on Texas statute-of-limitations windows so no viable case is screened out by mistake.
Every call recorded and logged for QA, compliance review, and your own training reference.
Flexible ramp — start with overflow and after-hours coverage, expand to full-time intake as volume grows.
We currently support firms across the state's major metros, with specialists briefed on local court venues and referral norms.
Most firms start with after-hours and overflow coverage, then move to full-time intake once ROI is proven on real call volume.
Coverage for nights, weekends, and calls your front desk can't pick up.
A dedicated bench handling all inbound intake, 24/7.
For firms with multiple offices or high call volume.
No. Specialists gather facts and qualify cases against your firm's criteria — they never give legal advice or make case-acceptance decisions. Those calls stay with your licensed attorneys, consistent with Texas Bar rules on the unauthorized practice of law.
We operate under your firm's scripts, consent language, and referral policies, and calls are logged for your compliance review. We recommend your firm's counsel review our intake scripts and consent flows before go-live — we're happy to support that review.
Clio Grow, Filevine, Litify, and most major legal CRMs, plus custom webhook delivery if you use something else.
Typical onboarding is 10–14 days: script intake, specialist training, a shadow-testing period, then go-live with monitoring in the first two weeks.
Yes — most firms start with after-hours and overflow coverage to prove ROI on real call data, then expand to a full intake desk.
Book a 15-minute call — we'll walk through your current call volume, where leads are likely leaking, and what coverage would look like for your firm.